Shipment & returns

Shipment

Shipment occurs per parcel post to the delivery address that you have mentioned.

The parcel is sent off within 2 to 6 working days of ordering, subject to the availability of products in our stock, and subject to acceptation and receipt of payment (see § about modes of payment). Buyer is not entitled to claim compensation nor to cancel the current order on the basis of any exceeding of the indicated delivery time, which is mentioned for information and cannot be considered as binding. However, after 30 days, you can claim by email order cancellation, except in the event of a force majeure. Then you can get your payment refunded, excluding any other indemnity.

In any case, we are not liable for non-delivery due to wrong delivery address mentioned on the order, nor for delay in postal service, nor in the event of a force majeure.

Products availability

If despite our attention, a good appeared to be temporarily unavailable in the initial delivery time, we commit ourselves to inform you by email within 3 working days. In this case, you can decide to change your order by contacting us by email.

Price-Costs

Prices mentioned on our website are in euros, 21% VAT included.

A detailed invoice in euros is joined to each shipment.

A fee covering shipment and packing costs shall be charged.

POST

Belgium

Parcel up to 500 g max : 4,95 euros.
Parcel between 500 g and1 kg : 6,95 euros.
Parcel between 1 kg and 3 kgs : 9,95 euros.
Parcel between 3 kgs and kgs : 17,95 euros.

Europe
Parcel up to 350 gr max : 6,95 euros.
Parcel between 350 g and 1 kg : 9,95 euros.
Parcel between 1 kg and 2 kgs : 22,95 euros.
Parcel between 2 kgs and 5 kgs : 29,95 euros.
Parcel between 5 kgs and 10 kgs : 44,95 euros.

Rest of the world
Parcel up to 350 g max : 9,95 euros.
Parcel between 350 g and 1 kg : 19,95 euros.
Parcel between 1 kg and 2 kgs : 29,95 euros.
Parcel between 2 kgs and 5 kgs : 52 euros.
Parcel between 5 kgs and 10 kgs : 109 euros.

TNT (Belgium & France)

Parcel up to 1kg max : 19,90 euros.
Parcel between 1 kg and 1.5 kgs : 27,90 euros.
Parcel between 1.5 kgs and 2 kgs : 33,90 euros.

Return

You may return the lenses within 7 days after having informed us by email. Cleaning products, lenses and goods that are damaged or whose package has been open or damaged may not be returned. To return a parcel, send the goods back in a convenient package, with copy of invoice, to the following address :

OD s.a.
Combienteslentilles
Rue de l'Harmonie, 1-3
4800 Verviers
Belgium

You will be refunded within 8 days once the returned goods have been checked.

Exchange

You have the opportunity to exchange articles if you respect the following conditions :

You inform us by email that you want to exchange goods and you wait for our acceptation (given by email).
You return the articles, which are not damaged and in their original non-opened package. The use-by date must be valid. To return a parcel, send the goods back in a convenient package, with copy of invoice, to the following address :

OD s.a.
Combienteslentilles
Rue de l'Harmonie, 1-3
4800 Verviers
Belgium
You will be refunded by bank account for the returned goods (shipment costs excluded) will be given by bank as soon as your new order has been registered as follows .
Make a new order on the website with the desired articles options you wish to buy, and add the item « Exchange » to the shopping cart, which stands in section « Exchange articles » (top of homepage, on the left). A fee of 12.50 euros will then be charged in order to cover exchange costs.
Attention, you have to order at least as many boxes as those you have exchanged. If you do not add the item « Exchange », your request will not be taken into account and no refund will be given.

Any exchange will be verified before a refund will be given within 8 days.